Where to eat: the 50 best restaurants in Ocala
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Where to eat: the 50 best restaurants in Ocala
Recently moving from Michigan to Florida, we were ecstatic when we found out there was a Firehouse Subs close to my office. I raved to my staff about how amazing the food was, and couldn't wait to share one of our favorite sub places with them! Sadly, both experiences thus far have been a letdown. Both orders were done through Uber Eats, and both were wrong. So bad, that both were inedible for me. Our first order was May 1, at 1:35 PM. It was 2 medium Italian subs and a footlong grilled chicken, totaling $39.37. As my receipt clearly indicates, I expressly stated 'no tomatoes', because I am allergic to the seeds in them. But sure enough, every sub had tomatoes on them, so I went without lunch that day. I didn't bother to complain, because accidents happen. However, we placed our second order today, and it's obvious we got someone else's order -- this time, BOTH subs were inedible. We placed an order on May 8 at 11:34 am, for 2 large grilled chicken subs, no tomato, no deli mustard. What we got was two chicken subs slathered in jalapenos and some kind of weird cajun spice that made the chicken orange. It was unbearable. You couldn't pick out the jalapenos, because they were actually baked into the sub/cheese. (Picture attached). This order was over $42. This time I actually tried to get Uber Eats to correct the order, but they were no help. I called the store, but they put blame back on Uber Eats. So here I am, over $80, and we haven't had a single edible meal. I understand that staffing is scarce, and that mistakes happen, but it's for the above reason one of our favorite lunch options has been ruined, and there's no way I'll risk another $40+ to get the wrong meal again. My credit card ends in xx7824. I'm sure you can confirm the aforementioned, and at the very least use this information for training purposes. But sadly, you've lost what would have been very devout customers, who were anxious to have a reminder of 'home'.
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